Privace Policy

Thank you for visiting our website (“Site”). Coach Training and Tools (“Company”) is committed to treating the personal and corporate information of our Site users, customers, and vendors with respect and sensitivity.

We’ve updated our Privacy Policy and improved our privacy practices to better safeguard your data. This Site also uses cookies to personalize your experience and target advertising. By continuing to use our Site, you accept the terms of this Privacy Policy, our Terms of Use, and our Cookies policy. To learn how to opt out of our use of Cookies on this Site, click here, but please note that if you disable cookies, you may not be able to use all the features of our site.

This Privacy Policy (together with our Terms of Use and any other policies referenced) explains how we collect and process personally identifiable information, such as your name, email, address, financial account information, etc., that we collect from you, or that you provide to us.

If you are a South African resident, our privacy practices comply with the Protection of Personal Information Act (POPIA). Explanation of your rights under POPIA can be found here.

If you are a U.S. resident, our privacy practices comply with applicable U.S. privacy laws, including the California Consumer Privacy Act of 2018 (CCPA). An explanation of your rights under U.S. privacy laws can be found here.

If you are a resident of the European Economic Area (EEA), this Privacy Policy also outlines additional policies applicable to our collection and processing of your personal information, which can be found here.

As our services evolve and we perceive the need or desirability of using your personal data in other ways, we may update this Privacy Policy. The effective date appears at the end of this Privacy Policy. We encourage you to check our Site frequently to review the current Privacy Policy in effect and any changes that may have been made to it.

By providing your Personal Information to us in any format (e.g., via email, telephone, fax, or in person) and/or continuing to use any of our services or visiting our Site, you accept and consent to the practices described in this Privacy Policy and Information Notice.

  1. INTRODUCTION

This Privacy Policy describes how Coach Training and Tools collects, uses, and shares information about visitors to our website at www.coachtrainingandtools.com, attendees of our programs, individuals who contact us to purchase materials or request information, and other users of our services. The website and our other programs and services are the “Services.” This Policy describes how we obtain and use personal data (which can be used to identify a specific individual) and anonymous data (which cannot).

Region-specific provisions

Certain provisions of this Policy, which are clearly labelled, apply only to users who are citizens or residents of particular regions (e.g., South Africa, the U.S., or the EEA). Otherwise, the Policy applies to all users of our Services, regardless of location.

Children

The Services of Coach Training and Tools are not intended for children. If you become aware that a child (based on the jurisdiction where the child lives) has provided us with personal data without parental consent, contact us at the location identified below in the Contact Us section.

However, the Protection of Personal Information Act (POPIA) governs how personal information should be processed in South Africa, including the personal information of children. Under POPIA, children are defined as individuals under the age of 18, and their personal information can only be processed with the consent of a competent person, typically a parent or guardian. For international users, we also comply with relevant regulations such as the Children’s Online Privacy Protection Act (COPPA) in the United States, which applies to children under 13.

  1. WHAT PERSONAL INFORMATION DOES THE COMPANY COLLECT?

We collect personal information that you enter on our Site or otherwise volunteer to us when you contact us to, among other things, make purchases, request information, or register for or attend our programs. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features.

For purposes of this Policy, “Personal Information” means information (whether stored electronically or in paper-based filing systems) relating to a living individual who can be identified from that data (or from that data and other information in our possession). Personal Information includes:

  • Identifiers: Name, address, email, phone, identity number (South Africa), passport number, driver’s license
  • Other Data: Financial information, medical information, health insurance information
  • Protected Classes: Race, gender, sexual orientation, religion
  • Commercial Information: Records of personal property, purchasing or consuming histories or tendencies
  • Internet Activity: Browsing history, search history, IP address, website interactions
  • Geolocation Data: GPS coordinates, location history
  • Professional Data: CV, resume, employment history
  • Education Data: Educational background, grades, scores
  • Inferences: Drawn from the above categories, such as preferences, characteristics, attitudes, predispositions, abilities, aptitudes, intelligence, psychological traits

We do not collect or receive Biometric Information or Sensory Data.

  1. HOW DOES THE COMPANY USE PERSONAL INFORMATION?

We use your information to provide the Services you request from us, fulfill contractual obligations, notify you about changes to our services, and ensure compliance with applicable laws, such as POPIA, U.S. privacy laws, and GDPR. We also use information for internal operations such as troubleshooting, research, and marketing purposes.

  1. DO WE SHARE YOUR PERSONAL INFORMATION WITH ANY THIRD PARTIES?

Coach Training and Tools does not sell your Personal Information to third parties. We may share your Personal Information with service providers for business purposes (e.g., sales, advertising, cloud services, analytics). These third parties are contractually obligated to comply with all applicable laws, including South Africa’s POPIA, U.S. privacy laws, and the EEA’s GDPR.

  1. OUR STORAGE OF YOUR PERSONAL INFORMATION

We use reasonable measures to protect your Personal Information from unauthorized access, misuse, or disclosure. We retain personal data for as long as necessary for the purposes for which it was collected and in accordance with legal requirements in South Africa, the U.S., and globally.

  1. ACCESS TO OTHER WEBSITES

Our Site may include links to other websites. We are not responsible for the privacy practices or content of these websites. Please review their policies before submitting Personal Information.

  1. PROTECTING CHILDREN’S PRIVACY

Our Site is not intended for children under 18, and we do not knowingly collect information from children under 18, in compliance with South Africa’s Protection of Personal Information Act (POPIA) and other international regulations. For international users, we also comply with relevant regulations such as the Children’s Online Privacy Protection Act (COPPA) in the United States, which applies to children under 13.

  1. ADDITIONAL POLICIES IN COMPLIANCE WITH POPIA, U.S. PRIVACY LAWS, AND EEA PRIVACY LAWS

South African, U.S., and EEA residents have specific rights regarding their Personal Information, including the right to request information and deletion. Further details can be found in the full Privacy Policy.

  1. CONDITIONS OF USE AND CHANGES TO OUR PRIVACY POLICY

By using our Site, you accept this Privacy Policy. As our business evolves, we may update this policy. Please check our Site regularly for updates.

  1. CONTACTING US

This Site is owned and operated by Coach Training and Tools. For questions about this Privacy Policy or our privacy practices, please email us at info@coachtrainingandtools.com.